24X7 monitoring of market data systems, PC/UNIX based servers and network infrastructures, as well as end-user workstations, from one of our two redundant remote locations.

Our model is scaleable. West Highland offers multiple service levels: Active, passive, hybrid, customized to meet out clients constantly changing needs and specifications.

 ACTIVE: Trained professional providing real-time monitoring of system activity, performing remedial action on any 'situation' according to client defined escalation procedures.

 PASSIVE: Trained professional, alerted to any problematic activity or changes in system status, responds immediately based upon client defined escalation procedures.

 HYBRID: Combinations of our Active and Passive offerings provide the most comprehensive, cost-effective solution.

Adhering to each client's security model and using industry standard remote access methods and technology, WHSS delivers affordable, extended IT support, monthly reports detailing system errors and trends, and recommendations to prevent future critical operational downtime.

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