Managed Services

West Highland offers clients the ability to outsource the entire market data management function. Engineering, infrastructure, operations, administration and support are included in this premier service. Clients choose to have West Highland provide the infrastructure in either a hosted or on premise solution. This offering also supports existing infrastructure owned by the client. West Highland provides flexible support models customized to each client specific need.

Remote Support & Monitoring

West Highland provides a detailed level of visibility into market data empowering our clients to make strategic decisions that drive their business. Our offerings provide a level of detail that ensure our clients are not at a competitive disadvantage to others.

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MONITORING OPTIONS

Remote Assist
Clients that need a minimal level of support benefit from the Remote Assist option. This is designed for clients that want to leverage West Highland’s subject matter expertise on a limited or as-needed basis. It is driven by either client initiation or by West Highland’ automated monitoring tools. The service can be any combination of remote hours, passive/on-call hours.


Remote Protect
Premier service designed to remotely manage and support market data delivery systems. This offering includes architecture design, installation, upgrades, remote support, administration, and West Highland’s suite of monitoring tools.


Managed Care
A turn-key solution including hardware, architecture design, installation, upgrades, support, administration, and West Highland’s suite of monitoring tools.


Managed Hosting & Collocation Hosting

A significant portion of a firm’s market data costs come from hardware, connectivity, and data center charges. West Highland hosting services provide clients additional choices for controlling costs and right-sizing their market data delivery systems. We provide IaaS, manage private hosted cloud environments already in place, collocation deployments with client equipment in a West Highland partner cloud data center or, in a West Highland cloud facility, and infrastructure on client premise.

Infrastructure-as-a-Service

West Highland provides market data Infrastructure-as-a-Service (IaaS) to our clients This offering eliminates the recurring burden of capital expenditures as well as managing increasing or decreasing needs. This unique solution guarantees the performance and sustainability of the infrastructure – if the environment does not perform as designed, a new platform is deployed at no additional cost.

Cloud Capacity

The system is architected and properly benchmarked so that if your business changes and grows, so will your infrastructure. West Highland has the ability to quickly address your needs – up or down – without impacting your business.

Hosted DACS & DACS Management / EMRS Management

West Highland provides an outsourced service for the administration and management of the Refinitiv DACS and Bloomberg EMRS entitlement systems. This service is available 24 hours a day to accommodate client enterprise needs and eliminates the burden of a commoditized function.

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Hosted DACS

Hosted DACs provides safety and security to clients that have the Refinitiv Data Access Control System ensuring that users and applications can obtain market data without interruption.

• Global access to redundant DACS infrastructure
• Daily Database Backup
• Uninterrupted Service
• DACS Administration on demand
• Technology Audit/Advisory Services


DACS Management

We manage the entire administration process, performing all of the entitlement moves and changes involved, the notification process, and the data access declaration process where appropriate.

• DACS administration
• Technology audit / advisory services
• Integration into inventory managment solutions
• DAD report preparation
• Data notification managment


BENEFITS OF A COMPLETE TURNKEY managed services SOLUTION

1. PROVEN TO REDUCE COST OF SUPPORT AND TCO

 

 

Elimination of recurring capital expenditures

Reports on cost reduction opportunities

Proper utilization of internal IT staff allowing for focus on key business objectives

3. AVOID POTENTIAL LOSS THROUGH RISK MITIGATION

 

 

Consistent process for end to end management of Market Data

Reporting on necessary entitlement compliance

Assistance with exchange audits defending validity of data

2. INCREASED UPTIME AND PERFORMANCE

 

 

Monthly reporting on trends, incidents, and recommendations

Proactive analysis of system health and application performance

Integration with 3rd party vendors for permission related issues

4. VENDOR AGNOSTIC

 

 

Guarantees the firm’s interests are the primary consideration

Dynamically managing capacity requirements

Software revision management

Expert Engineering team with specific industry knowledge

Our toolsets and visualizations allow us to be on top of problems before they occur, and establish trending and patterns along the likes of tools that are used in AI and different data collection techniques, so that we can predict when certain things are going to fail.”

STEVEN R. ROE
CEO, West Highland