• REMOTE ASSIST: An Enterprise Market Data monitoring service that combines West Highlands leading remote support team and your full-time IT support staff. This service is designed for all clients that want to leverage West Highlands subject matter expertise on a limited or as-needed basis. This service can be any combination of remote hours, passive/on-call hours.
• REMOTE PROTECT: A premier 24×7 service designed for all clients to remotely manage and support market data delivery systems. Clients are able to maximize the value of their own employees and have their market data infrastructure properly managed by a trusted partner. This offering includes architecture design, installation, upgrades, remote support and West Highland’s own custom implementation of an open source monitoring tool.
• MANAGED CARE: An all encompassing turn-key solution that allows clients to completely outsource their market data platform to West Highland. This offering includes hardware, architecture design, installation, upgrades, support and West Highland’s own custom implementation of an open source monitoring tool.
Adhering to each client’s security model and using industry standard remote access methods and technology. WHSS delivers affordable, extended IT support, monthly reports detailing capacity analysis, system errors and trends, and recommendations to prevent future critical operational downtime.